After Sales Service:

 

Professional, qualified and factory-trained personnel are the key strengths of ZPS. We have qualified engineers and business professionals to maximize our quality of service to our Customers.

 

Cummins After Sales Support ZPS offers:

As the exclusive sole distributor of Cummins Inc., in Republic of Yemen, ZPS offers value added services to its valuable clients. ZPS has team of Cummins trained Engineers and Technicians cater to all the needs of our customers.

 

  1. Cummins Standard Warranty Services: ZPS is the ONLY authorized warranty administrator of all Cummins products in Yemen. /ZPS offers our customer ALL the standard Cummins warranty services. ZPS will cover the warranties for all Cummins engines, and diesel generating units irrespective of the application and use.

  2. Installation & Commissioning: ZPS provides turnkey project services to its valuable customers. Installation of Cummins powered Generators and equipments are carried according to Cummins standard recommended procedures. ZPS is the ONLY authorized and recognized representative for Cummins equipment in Yemen to carry out commissioning and installations of Cummins engines and generator sets according to Cummins standard procedures.

  3. Annual Maintenance Service Contracts: ZPS offers its customers Annual Maintenance Contracts (AMC) for their Cummins powered equipment / generators. ZPS has hundreds of Cummins powered equipment customers who can avail this service. In Addition the customers can get first priority for service and a good price in spare parts.

  4. Emergency Repairs: Emergency repairs and troubleshooting is yet another strength of ZPS. Our Cummins trained engineers and technicians are fully capable of performing all type of emergency electrical and mechanical repairs. Always at the door at one call, offering 24 / 7 prompt after -sales- services.

  5. Engine Rebuilds / Overhauls: Cummins engine overhauls are the specialty of ZPS Service teams. Our staff is fully equipped with specialized tooling required for such jobs and backed by technical support from the expertise of manufacturers.

  6. Alternator Repairs: One can avail ALL types of alternator service and repairs available in ZPS.

  7. Parts: ZPS warehouses large stocks in our Sana’a facility and ZPS branches in Hodiedah, Aden and Mukalla for all Cummins products sold in Yemen. Parts not in stock will be shipped from the principal manufacturer in the fastest possible time.

  8. Diesel Department provided with (Fuel Room) for the maintenance and repair of Diesel Engines and Nozzles. The following shows how such devices work:

    • First: Cummins Digital & Computerized Devices that are unique in Yemen Republic are used for the adjustment of Diesel Engines, Diesel Pumps and Nozzles.

    • Second: The Nozzles and the Pumps are adjusted up to the Standard according to the Cummins' instructions by using the data adjustment of the (Calibration Sheet).

    • Third: The adjustment of the Nozzles and Pumps in accordance with the manufacturer's standard ensures high performance of the equipment and reduces fuel and oil consumption.